How Can We Help You?
FAQ
Shipping & Returns
Shipping
-
We offer free Standard Shipping on all orders.
Orders are processed and shipped within 1-2 business days.
-
We do not ship to P.O Box
Returns
-
We offer a 30-day money back guarantee (from received date) for defective products. E.g. (Faulty pump, discoloration)
Contact us with your intent for a product return. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us and we’ll refund you the return shipping cost as well as deliver you the replacement product(s).
-
To return your products, please send the whole product(s) back with its packaging to:
Murad Cares
131-1 NZX Commercial Centre,Jalan PJU 1A/41B Ara Damansara Petaling Jaya, Malaysia 47301Contact: 03-7887 8149
-
The estimated refund time is 10-15 business days from the receipt date. We recommend that you ship via courier so that you’ll receive a confirmation once the package is delivered. Keep proof of return as this will act as your “insurance policy” in the event that there are any discrepancies.
-
If you purchased Murad products at a store/spa/salon, please contact that store directly to inquire about their return policy in the first instance. If you have any difficulties please contact us at wecare@murad.com.my
Product Information
Products
-
Yes! You can mix and match Murad products, but you should only use two or more Step 2 treatments if the directions specify that you can. Traditionally, it is best to use one Step 2 treatment in the morning, and one Step 2 treatment in the evening. Murad products are labeled Cleanse | Tone (Step 1), Treat | Repair (Step 2), Hydrate | Protect (Step 3) and Boost (Step 4). Below are ways to use products from different lines:
- You can cleanse (1), treat (2), hydrate (3), and boost (4)
- You can cleanse (1), tone (1), treat (2), hydrate (3), and boost (4)
- You can cleanse (1), treat (2), hydrate (3), and then SPF (3)
-
In an effort to provide as many customers as possible with the opportunity to purchase products, we limit the total number that can be purchased per customer.
-
The batch code on the product will provide you with the expiration date. The batch code consists of a letter-number-letter-number combination. The number represents the year of production and the third letter represents the month it was produced. Sometimes there are two letters at the beginning, just focus on the number-letter combination. The code will be stamped on the bottom of the bottles/jar. For the tubes, it will be stamped on the crimp when the back of the tube is facing you.
For Example:
CC9A2 would have been produced January 2019
N0C3 would have been produced March 2020
T1A2 would have been produced January 2021We do not use the letter “I” in our codes. Below is the chart for the months of the year.
- A = January
- B = February
- C = March
- D = April
- E = May
- F = June
- G = July
- H = August
- J = September
- K = October
- L = November
- M = December
When unused, unopened, and stored properly, Murad products have a shelf life of 3 years unless it contains an active ingredient. Some active ingredients include (but are not limited to) salicylic acid, titanium oxide, avobenzone, etc. These ingredients are listed separately from the other ingredients and their specific percentage is shown. In those cases, the unused/unopened package has a shelf life of 2 years.
-
Murad carefully assesses our products and ingredients to ensure they are safe for use. Because every person and pregnancy is unique, we recommend you seek your doctor’s advice if you are unsure or have any questions about the products you use during pregnancy and/or lactation.
-
Murad never tests any products on animals and we only use ingredients that have not been animal tested. We only test on humans. We sell our products in Hong Kong but not mainland China, and thus are not required to test on animals.
-
Here is a list of products we sell that have the Chitosan listed in the ingredients. Should you have a shellfish allergy, DO NOT use any of the following as it could cause a reaction. Of course, always review the ingredients prior to applying any new product.
- Acne Body Wash
- Advanced Acne & Wrinkle Reducer
- Advanced Active Radiance™ Serum
- Anti-Aging Moisturizer Broad Spectrum SPF 30 | PA+++
- Age-Diffusing Firming Mask
- Essential-C™ Cleanser
- Essential-C™ Night Moisture
- Essential-C™ Toner
- Hydro-Dynamic™ Quenching Essence
- Hydro-Dynamic™ Ultimate Moisture for eyes
- Hydro-Glow Dietary Supplements
- Intensive-C™ Radiance Peel
- Instant Radiance Eye Cream
- Luminous Essence
- Rapid Resurfacing Peel
- Rapid Collagen Infusion™ (no shellfish, but does contain collagen from fish)
- Rejuvenating Lift for Neck and Décolleté
- Replenishing Multi-Acid Peel
- Time Release Acne Cleanser
Discontinued Product
-
At Murad, we’re continually innovating and reformulating to bring you the best-in-class, clinically proven products for efficacious skincare results. Sometimes, that means discontinuing a product to replace it with a new innovation, which is why we’re happy to show you which products are designed to meet and exceed the results of your previous product.
Click here to learn more.
Ingredients
-
We follow strict industry and government guidelines to ensure that every ingredient in each of our formulas has been thoroughly safety tested and approved for use.
In addition, our product development and quality control teams continuously monitor the scientific literature, as well as reports from our customers, to ensure that our products are at the leading edge of safety as well as performance.
To help ease your concern about the safety of any specific ingredient, we encourage you to visit www.cosmeticsinfo.org, a website specifically dedicated to providing consumers with timely and objective information regarding ingredient safety.
-
Many products manufactured by Murad are formulated without gluten. To determine if a product you’re interested in is formulated without gluten, visit the specific product page at Murad.com.my and look under the “Formulated Without” tab.
As with any allergy, it is best to consult your physician if there is any concern regarding gluten. In addition, we are certainly more than happy to assist you in creating a regimen that addresses your specific concerns while avoiding any form of gluten.
-
Many products manufactured by Murad are formulated without parabens. To determine if a product you’re interested in is formulated without parabens, visit the specific product page at Murad.com and look under the “Formulated Without” tab.
At Murad, we use different preservatives depending upon the unique formula of each product accordingly. Murad’s product development team continually monitors scientific literature, and FDA safety alerts and guidance, to ensure that all of our products are safe and fully compliant with all applicable rules, regulations and laws.
-
Most our topical formulas are formulated without animal by-products; however, a small number do contain trace amounts of natural ingredients like honey and beeswax, as well as some marine-derived compounds.
To determine if a product you’re interested in is formulated without animal by-products, visit the specific product page at Murad.com.my and look under the “Formulated Without” tab.
If you have a question about a specific product, please let us know. We’d be happy to confirm if the products you’re using are formulated without animal by-products, or to customize a vegan-friendly regimen for you.
-
Most Murad products are not expected to clog pores and some have been tested to confirm their non-comedogenic status. To determine if a product you’re interested in is non-comedogenic, go to Shop, select your product category (Cleansers & Toners, Exfoliators, etc.), then select Formulated Without from the filters to shop products that are non-comedogenic. If the filter option for non-comedogenic does not show up, then no products in that product category have been tested to confirm non-comedogenic status. You can also contact Customer Care to create a customized regimen that addresses any ingredient concerns you may have.
-
‘Hypo’ means ‘less’ so though there may be fewer irritants, they’re all not completely absent. Generally, the term ‘hypoallergenic’ is beauty industry shorthand for ‘fragrance free’, which is always a good idea for sensitive skin. The special Murad Recipe of antioxidants, anti-inflammatories, and hydrators helps to reduce irritation and inflammation. Additionally, it is always best to perform a patch test if you have any concerns regarding sensitivity.
Our Commitment to the Environment
-
Murad is committed to green initiatives. We no longer use Styrofoam, and instead use a completely biodegradable, corn-based “look alike” peanut in our packages. We also endeavor to use the smallest possible shipping box for each shipment.
In addition, we’ve moved to sustainable solutions for our direct mailers (“cradle to cradle” certified); our plastic trays have been changed from PVC to PET, we recycle corrugate containers at our warehouse, and we print all packaging on FSC (Forest Stewardship Council) certified stock.
Contact Us
Information
-
Phone:
+603-78043488Hours:
Mon-Fri 9am-5:00pmEmail:
wecare@murad.com.my
Address:
131-1 NZX Commercial Centre,
Jalan PJU 1A/41B, Ara Damansara
47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia.
Deacon Medical Sdn Bhd (199501023293 / 352496-T)